FAQ - RehairOnline.com - by Master Bowmaker Ron Forrester

Frequently Asked Questions

Please be sure to read through all of our FAQs before contacting us, as your question may be answered below. If you cannot find the answer to your question, please visit the Contact Us page for information on how to reach us. Thank you.

Please choose a question from below to jump to the answer:

I just placed an order, where do I ship my bow?
Who will be doing the work on my bow?
If Ron is the only one doing the work, why is the site brought to us by Ron and "Son?" What's his role?
What is the Turn-Around time for my bow work?
I'm confused, please explain the shipping costs and times exactly?
Is my bow insured during shipping?
Is the work being done on my bow guaranteed?
Do you work on any professional player's bows?
What are your credentials?
I am having techincal problems with the site. Who do I contact?
Are you taking orders for new Forrester Bows?
I live near your shop in NJ, can I come drop off my bow personally?
Do you take consignments?
Will you write an insurance appraisal?
How do I contact Ron Forrester directly?
My Question is not answered here, how do I contact you?

1. I just placed an order, where do I ship my bow?
Please see our SHIPPING page for information on what to do next.
Our Shipping Address is as Follows:
RehairOnline
c/o Ron Forrester
30 River Drive
Titusville, New Jersey 08560

2. Who will be doing the work on my bow?
Your Bow will only be worked on by Master Bowmaker Ron Forrester, and no one else. For this reason, please be understanding when requesting extensive work as it may take some extra time to finish.

3. If Ron is the only one doing the work, why is the site brought to us by Ron and "son?" What's his role?
Ron's son is Joshua R. Forrester, and he is the designer of this website. A web developer by trade, he is responsible for all of our advertising, web design, and order processing. Basically Ron is the Master Artist, and Josh is the web guru. Most of the time, e-mail correspondence about the status of your orders will be through Joshua. If you are interested in talking to Josh about his web development and internet marketing services, you can email him directly at Josh@JoshuaForrester.com

4. What is the Turn-Around time for my bow work?
For Standard shipping and orders for only 1 or 2 items (eg. rehair and grip), expect a turn around time of about 1-2 weeks from the time you ship the bow to the time it gets back to your door (if you live on the east coast, total turn-around will be closer to 1 week than 2). Overnight shipping means the bow will ship overnight from the time the work is finished on the bow. For emergency express work, we can have a turn around of 3 days from the time you ship to when it comes back. Please contact us for a price quote regarding emergency express work as this varies depending on your location and work requested. For more shipping information, please visit our Shipping Page.

5. I'm confused, please explain the shipping costs and times exactly?
Shipping is done using USPS Priority. Regardless of the number of services you order, shipping is a flat rate of $19.95 to anywhere in the continental U.S. What this covers is the cost for us to ship up to (2) bows back to you via USPS Priority, after we have done the repairs. This does NOT cover your cost to ship us the bow initially. If you are a new customer, and are receiving one of our FREE shipping tubes, we will be shipping it to you free of charge via USPS Priority. If you choose overnight shipping during checkout, again this only covers the cost for us to ship the bow back to you after we have done the repairs. The free shipping tube will still be coming Priority, and you are still responsible for the shipping charges to send us the bow(s). If you have more than (2) bows, you will need more than one shipping tube from us. Please be aware that additional shipping charges will occur. For example, if you send us (4) bows, that will requre two shipping tubes. Your shipping fees for USPS Priority would be $39.90. Any more questions please be sure to visit our Shipping Page. If you are still confused, please Contact Us.

6. Is my bow insured during shipping?
While your bow will be FULLY INSURED under our policy while it is IN OUR POSESSION, it will not be covered by us during shipping. It is STRONGLY recommended you have your own insurance for your bow prior to shipping. Please see our Shipping Page for more information.

7. Is the work being done on my bow guaranteed?
Yes! We want to make sure you are completely happy with our work, so tell us if something is wrong and we'll make sure to fix it!

8. Do you work on any Professional Player's bows?
Yes! We have many professional level players that bring their bow to Ron for rehairs and repairs! See our testimonials for what some of the pro's are saying about Ron Forrester's work!

9. What are your credentials?
Mr. Forrester learned the art of bow making as an apprentice under the celebrated bow maker Yung Chin in New York . During his seven-year tenure at Yung's shop, he had the great fortune to work with some of the world's top string players. In 2001, he opened his own shop in Ringoes, New Jersey. He is an elected member of THE AMERICAN FEDERATION OF VIOLIN AND BOW MAKERS, and he serves on the board of the International Pernambuco Conservation Initiative.

10. I am having techincal problems with the site. Who do I contact?
Please send an e-mail to: Support@rehaironline.com with all technical issues. Thank you.

11. Are you taking orders for new Forrester Bows?
Yes! However, there is a wait period of about one year at this time. Please call Ron Forrester directly to setup a consultation about your new Forrester Bow!

12. I live near your shop in NJ, can I come drop off my bow personally?
Absolutely! We welcome and encourage people to visit the shop so they can have the opportunity to discuss their bow personally with Ron!

13. Do you take consignments?
Yes! We take all stringed instruments and bows on consignment. Please contact us directly for details. Thank you.

14. Will you write an insurance appraisal?
Yes, Ron Forrester is authorized to write an insurance appraisal for your bow. It is always recommended that everyone have insurance on their bow.

15. How do I contact Ron Forrester directly?
Please visit the Contact Us page for more information on contacting Ron Forrester.

16. My Question is not answered here. How do I contact you?
You may email us, or call us directly. All contact information can be found HERE.

	Home REHAIR EXPRESS FAQ Classifieds Shipping Info Contact Us
Free Shipping TubeHow Shipping Works How to Pack your Tube Common RepairsOrder A Rehair Online Leather Grip Winding French Polish Head & Stick Stick Bushing Head Spline Ivory Tip Tip/Tip FrogPearl Slide Pearl Eye Frog Eyelet FAQGeneral FAQ TestimonialsTestimonials	Frequently Asked Questions Please be sure to read through all of our FAQs before contacting us, as your question may be answered below. If you cannot find the answer to your question, please visit the Contact Us page for information on how to reach us. Thank you. Please choose a question from below to jump to the answer: I just placed an order, where do I ship my bow? Who will be doing the work on my bow? If Ron is the only one doing the work, why is the site brought to us by Ron and "Son?" What's his role? What is the Turn-Around time for my bow work? I'm confused, please explain the shipping costs and times exactly? Is my bow insured during shipping? Is the work being done on my bow guaranteed? Do you work on any professional player's bows? What are your credentials? I am having techincal problems with the site. Who do I contact? Are you taking orders for new Forrester Bows? I live near your shop in NJ, can I come drop off my bow personally? Do you take consignments? Will you write an insurance appraisal? How do I contact Ron Forrester directly? My Question is not answered here, how do I contact you? 1. I just placed an order, where do I ship my bow? Please see our SHIPPING page for information on what to do next. Our Shipping Address is as Follows: RehairOnline c/o Ron Forrester 30 River Drive Titusville, New Jersey 08560 2. Who will be doing the work on my bow? Your Bow will only be worked on by Master Bowmaker Ron Forrester, and no one else. For this reason, please be understanding when requesting extensive work as it may take some extra time to finish. 3. If Ron is the only one doing the work, why is the site brought to us by Ron and "son?" What's his role? Ron's son is Joshua R. Forrester, and he is the designer of this website. A web developer by trade, he is responsible for all of our advertising, web design, and order processing. Basically Ron is the Master Artist, and Josh is the web guru. Most of the time, e-mail correspondence about the status of your orders will be through Joshua. If you are interested in talking to Josh about his web development and internet marketing services, you can email him directly at Josh@JoshuaForrester.com 4. What is the Turn-Around time for my bow work? For Standard shipping and orders for only 1 or 2 items (eg. rehair and grip), expect a turn around time of about 1-2 weeks from the time you ship the bow to the time it gets back to your door (if you live on the east coast, total turn-around will be closer to 1 week than 2). Overnight shipping means the bow will ship overnight from the time the work is finished on the bow. For emergency express work, we can have a turn around of 3 days from the time you ship to when it comes back. Please contact us for a price quote regarding emergency express work as this varies depending on your location and work requested. For more shipping information, please visit our Shipping Page. 5. I'm confused, please explain the shipping costs and times exactly? Shipping is done using USPS Priority. Regardless of the number of services you order, shipping is a flat rate of $19.95 to anywhere in the continental U.S. What this covers is the cost for us to ship up to (2) bows back to you via USPS Priority, after we have done the repairs. This does NOT cover your cost to ship us the bow initially. If you are a new customer, and are receiving one of our FREE shipping tubes, we will be shipping it to you free of charge via USPS Priority. If you choose overnight shipping during checkout, again this only covers the cost for us to ship the bow back to you after we have done the repairs. The free shipping tube will still be coming Priority, and you are still responsible for the shipping charges to send us the bow(s). If you have more than (2) bows, you will need more than one shipping tube from us. Please be aware that additional shipping charges will occur. For example, if you send us (4) bows, that will requre two shipping tubes. Your shipping fees for USPS Priority would be $39.90. Any more questions please be sure to visit our Shipping Page. If you are still confused, please Contact Us. 6. Is my bow insured during shipping? While your bow will be FULLY INSURED under our policy while it is IN OUR POSESSION, it will not be covered by us during shipping. It is *STRONGLY* recommended you have your own insurance for your bow prior to shipping. Please see our Shipping Page for more information. 7. Is the work being done on my bow guaranteed? Yes! We want to make sure you are completely happy with our work, so tell us if something is wrong and we'll make sure to fix it! 8. Do you work on any Professional Player's bows? Yes! We have many professional level players that bring their bow to Ron for rehairs and repairs! See our testimonials for what some of the pro's are saying about Ron Forrester's work! 9. What are your credentials? Mr. Forrester learned the art of bow making as an apprentice under the celebrated bow maker Yung Chin in New York . During his seven-year tenure at Yung's shop, he had the great fortune to work with some of the world's top string players. In 2001, he opened his own shop in Ringoes, New Jersey. He is an elected member of THE AMERICAN FEDERATION OF VIOLIN AND BOW MAKERS, and he serves on the board of the International Pernambuco Conservation Initiative. 10. I am having techincal problems with the site. Who do I contact? Please send an e-mail to: Support@rehaironline.com with all technical issues. Thank you. 11. Are you taking orders for new Forrester Bows? Yes! However, there is a wait period of about one year at this time. Please call Ron Forrester directly to setup a consultation about your new Forrester Bow! 12. I live near your shop in NJ, can I come drop off my bow personally? Absolutely! We welcome and encourage people to visit the shop so they can have the opportunity to discuss their bow personally with Ron! 13. Do you take consignments? Yes! We take all stringed instruments and bows on consignment. Please contact us directly for details. Thank you. 14. Will you write an insurance appraisal? Yes, Ron Forrester is authorized to write an insurance appraisal for your bow. It is always recommended that everyone have insurance on their bow. 15. How do I contact Ron Forrester directly? Please visit the Contact Us page for more information on contacting Ron Forrester. 16. My Question is not answered here. How do I contact you? You may email us, or call us directly. All contact information can be found HERE.
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